• Rose International
  • $55,025.00 -95,240.00/year*
  • Danbury , CT
  • Customer Service/Call Center
  • Full-Time
  • 119 Franklin Street Ext

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Client Position Title: Desktop/ Helpdesk

Position Number: 317366

Location: Danbury, CT

Desired Skill Set:

Customer Service, Desktop Support, Documentation, Implementation, Troubleshooting

Position Description:

C2C is not available

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.

**2 Spots

Desktop/ Helpdesk

Contract: 6+ months

Location: Danbury, CT 06810

Job Description:

Responsibilities within Desktop Support are for the development and implementation of strategies and common solutions, as well as the support and maintenance of client technologies on workstations, servers and peripherals, with the goal of improving their customers' ability to leverage technology to support the business.

Desktop Support serves as the first point of contact for individuals requiring technical support on hardware and software utilized by the organization. It is necessary for individuals in this department to have an excellent customer service focus.

They provide basic to complex support, depending on the nature of the IT problem, and take responsibility for tracking and coordinating problems and solutions, as well as for collecting and analyzing customer satisfaction data.

A major portion of one's time is utilized in responding to work requests surrounding the installation, configuration, or maintenance of client software, the deployment of new technology releases, performing new PC installations, troubleshooting, and software repair.

Individuals in this department also perform system integration testing of software upgrades, new software, hardware, or new technologies.

Responsibilities include:

Documenting solutions to problems, writing installation guidelines and service pack instructions, educating the client; Research, evaluate, and recommend personal computer software based on application needs and anticipated growth, and write proposals for purchasing new or upgraded software and hardware.

Individuals act as project team members or leaders, depending on the scope of their projects.

They demonstrate high level of knowledge of various types of hardware and software (custom or packaged), and have superior troubleshooting capabilities.


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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).

(Posting required by OCGA 13/10-91.)

Associated topics: assistance, client, desktop, help, information technology support, support, technical, technical support specialist, technician iii, technology

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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